tkko's Privacy Policy

1 Introduction & Scope

tkko is a trusted online entertainment and betting platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy describes how tkko collects, uses, stores, and where necessary shares your personal information with third parties.

This Policy applies to our main website, mobile application, and any related services. We recommend reading this Policy in full before starting to use our services. If you disagree with any part of this Policy, please refrain from using our services.

tkko's services are for individuals aged 21 or older only. If you are under 21, you are not eligible to use these services and should not provide your personal information.

2 What Information We Collect

tkko may collect your information in various ways. We collect the following types of information:

2.1 Information You Provide Directly

When you register, log in, or contact us on our platform, you directly provide the following information:

• Full name and date of birth
• Email address and mobile number
• Bank account or mobile payment details (bKash, Nagad, Rocket, Upay)
• Documents required for identity verification
• Any information provided when contacting our support team

2.2 Automatically Collected Information

While you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Login and logout times
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from legitimate third-party providers, such as identity verification services or fraud prevention service providers.

3 Purposes of Using Your Information

tkko uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To facilitate gaming, betting, and other services.
• Transaction processing: To complete deposits, withdrawals, and other financial transactions.
• Security: To prevent fraud, illegal activity, and unauthorized access.
• Legal compliance: To comply with applicable laws and regulations.
• Customer support: To resolve your questions and complaints.
• Service improvement: To improve our platform and user experience.
• Responsible gaming: To ensure safe gaming for players.

4 Data Storage & Security

tkko uses industry-standard security measures to protect your personal information. Our security infrastructure includes:

• SSL (Secure Socket Layer) encryption technology — all data transfers are completed through encrypted connections.
• Access controls — only authorized personnel have access to your information.
• Regular security audits and system updates.
• Data backup and disaster recovery plans.

We retain your information for as long as it is needed for the relevant purpose or required to meet legal obligations. Even after an account is closed, some information may be retained for a specific period as required by applicable law.

Please keep in mind — no transmission of information over the internet or digital storage can be claimed to be 100% secure. We make every effort, but cannot guarantee complete security.

5 Data Sharing Policy

tkko never sells or rents your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with trusted third parties who assist in operating our services (such as payment processors and technology infrastructure providers). These providers are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be shared when required to comply with a valid legal order or the direction of a regulatory authority.

5.3 Fraud Prevention

Information may be shared with relevant authorities for anti-money laundering, fraud detection, and other security-related purposes.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such a case, the new controller will be required to maintain the standards of this Policy.

6 Cookies & Tracking Technologies

tkko uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the platform, such as maintaining login sessions.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To analyze user behavior and improve services.

You can manage cookies through your browser settings. However, disabling cookies may limit some features of the platform.

7 User Rights

As a tkko user, you have the following rights:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though legal obligations may apply).
• Right to restrict processing: The right to request restriction of processing of your information in certain circumstances.
• Right to object: The right to object to the use of your information for specific purposes.
• Data portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, contact our support team. We will endeavor to respond to your request within a reasonable time.

8 Responsible Gaming & Data Protection

tkko gives the highest priority to responsible gaming. Toward this goal, we may use information about your gaming activity in order to:

• Identify problematic gaming behavior.
• Provide the option of self-exclusion or setting limits.
• Provide information about support and resources when needed.

For more details on responsible gaming, visit our Responsible Gaming page.

9 Payment Information Security

Transactions on our platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. We take special care with payment-related information:

• All payment transactions are secured through SSL encryption.
• We never store full payment card numbers or PINs.
• Passwords or OTPs for mobile financial services are never requested.
• We use trusted and secure payment gateways for payment processing.

Important notice: tkko will never ask you for your mobile banking PIN, password, or OTP. If such information is requested, treat it as fraudulent.

10 Third-Party Links & Services

Some games or services on the tkko platform may be operated by third-party providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe). These providers have their own privacy policies, and tkko is not responsible for how your information is handled on their platforms.

We advise you to read the privacy policy of any third-party service before using it.

11 Children's & Minors' Privacy

tkko's services are entirely for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that we hold information about a minor, we will promptly delete that information and close the associated account. If you believe a minor is using our platform, please let us know.

12 International Data Transfers

In some cases your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

• Data transfers take place only for necessary purposes.
• The receiving party maintains adequate data protection measures.
• The protection standards described in this Policy are maintained.

13 Policy Changes & Updates

tkko may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish a notice on our platform.
• Update the "Last updated" date at the top of the Policy.
• Send a notification to your registered email where applicable.

Continued use of the platform after any changes will be considered acceptance of the new Policy. We therefore recommend visiting this page regularly.

14 Complaints & Redress

If you have any complaint about our privacy practices, please first contact our support team. We will review your complaint and attempt to resolve it within a reasonable time.

If our response does not satisfy you, you have the right to take applicable legal action.