Responsible Gaming Commitment
at tkko
At tkko, we believe entertainment is at its best when enjoyed in a controlled and mindful way. All our tools and resources are here to help you maintain a healthy and enjoyable gaming experience.
Gambling — Entertainment, Not a Business
tkko is an entertainment platform. Casino games, sports betting, and live games should be played purely for fun — never as a source of income or a solution to financial problems. Gambling is a risky activity; both winning and losing are possible.
We want every player to stay informed and play within their own means and limits. That is why tkko prioritizes responsible gaming and provides players with a range of protective tools. Your safety is our greatest responsibility.
Millions of people in Bangladesh use gaming platforms for online entertainment. tkko is always committed to ensuring that this entertainment does not negatively affect anyone's personal life, family relationships, or financial stability. Below you will find all of our responsible gaming tools and guidelines in detail.
Our Protection Tools
tkko provides a number of effective tools to keep your gaming experience safe and controlled.
Deposit Limit
You can set a limit on how much money you deposit per day, per week, or per month. Once this limit is set, no more funds can be added to your account beyond the specified amount. This is the most effective way to manage your budget.
Self-Exclusion
If you feel gambling is having a negative impact on your life, you can exclude yourself from all games on tkko for a set period of time or permanently. During self-exclusion, access to your account will be completely blocked.
Time-Out Break
If you want a temporary break, the time-out feature lets you suspend your account for anywhere from 24 hours to 30 days. During this period you will not be able to log in or place bets, but your balance will remain safe.
Session Time Limit
Decide in advance how long you will play each session. Once the set time is up, the system will automatically alert you. Playing for long stretches without a break can reduce your focus and judgment — take a break.
Reality Check
At regular intervals you can view a brief summary of how long you have been playing and how much you have spent. This feature keeps you connected to reality and helps you make informed decisions.
24/7 Support
Our support team is with you at all times for any gambling-related concerns or issues. Get help in Bengali or English via live chat or email — we respond with support, not judgment.
Warning Signs of Problem Gambling
If you notice any of the following signs in yourself, consider seeking help.
- Repeatedly placing larger bets to try to recover lost money and telling yourself "I'll win this time."
- Hiding time spent gambling from family, friends, or work, or lying about it.
- Feeling restless, irritable, or anxious when you are unable to gamble.
- Spending money meant for essential expenses (rent, food, bills) on gambling.
- Trying repeatedly to stop gambling but failing each time.
- Borrowing money, breaking into savings, or selling valuables to fund gambling.
- Continuing to gamble even amid tension or conflict in family or relationships.
These signs may not only appear in yourself but in someone around you as well. Have the courage to speak up — seeking help is a sign of strength, not weakness.
How to Use the Protection Tools
All of these tools are within your reach as soon as you log in to your tkko account.
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01
Open Account Settings After logging in, click on your profile icon in the top right corner and select the "Account Settings" or "Responsible Gaming" option.
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02
Set Your Limits From the "Deposit Limit" tab, choose a daily, weekly, or monthly limit. Increasing or changing a limit takes 24–48 hours to take effect, but reductions take effect immediately.
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03
Take a Time-Out or Break From the "Time-Out" section, choose any duration between 24 hours and 30 days. Once that period ends, your account will be reactivated automatically.
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04
Activate Self-Exclusion If you need a long-term break, choose self-exclusion — for 6 months, 1 year, or permanently. After a permanent self-exclusion, the account cannot be reactivated.
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05
Contact the Support Team If you have trouble activating or deactivating any tool, or would like personal advice, reach us via live chat or by email at [email protected].
Golden Rules of Responsible Gaming
Build a few simple habits for playing responsibly at tkko that will keep your experience more positive.
Set a budget first: Before each session, decide the maximum amount you are willing to spend. Think of this as "entertainment spending" — keep it to an amount whose loss would not affect your daily life.
Set a time limit: Decide in advance how long you will play. Set an alarm on your phone or use the session limit feature. When the time is up, stop playing — win or lose.
Do not play under the influence or when emotional: Gambling while drinking, using substances, or under excessive stress is dangerous. Play with a calm and clear head.
Avoid "recovery" play after a loss: Placing larger bets after a loss to try to make it back is a harmful pattern. Remember, each game is independent — a previous loss does not guarantee a future win.
Only play with your own money: Never gamble with borrowed money or money taken from others. There is always a chance of losing in gambling.
Take breaks: Take breaks between sessions. Get up, walk around, drink some water. Long uninterrupted gaming sessions reduce judgment and can lead to overspending.
Need Help? We Are Here
If you feel gambling is causing problems in your life, do not wait — reach out now.
tkko Support Team — 24/7
Our support team is available at all times. You can reach us in either Bengali or English. No judgment — just support.
Whether you need to set a deposit limit, activate a time-out, or request self-exclusion — our support team will guide you through every step.
Play Responsibly, Enjoy the Fun
Entertainment at tkko is at its best when enjoyed mindfully. Browse our game lobby or read our FAQ.